2011/2012 LUNCH PROGRAM POLICIES
PLEASE READ CAREFULLY & IN IT’S ENTIRETY
· You, the parent/guardian are responsible for maintaining a positive account balance in the student’s lunch account at all times.
· We have gone PAPERLESS, all accounts must be opened, replenished & maintained by going to
www.myschoolaccount.com - Please see following section on myschoolaccount.com for instructions. Lunch accounts can also be opened & replenished by paying cash at the register.
· If a lunch account is NOT desired, student’s can pay CASH daily at the register.
We are NOT ACCEPTING CHECKS @ the register, only electronically through myschoolaccount.com.
· If your student does pay cash daily, they WILL NOT have an account set-up and can only buy what they bring enough money for on that day.
· If your student DOES NOT have sufficient funds in their lunch account for a hot lunch, they will be given a cheese sandwich & a drink until the account is replenished.
Account Set-up & www.myschoolaccount.com:
· Brand new accounts must be set-up using the student’s SCHOOL ID number. Existing accounts from last year are still open and can be replenished at any time, and will have the same PIN number from last year.
· Brand new accounts for students, opened prior to the first day of school will be issued a PIN number via the telephone, or on the first day of school. The student DOES NOT need their PIN number to get served lunch. WE CAN ALSO JUST PULL THEIR NAME UP ON OUR SYSTEM!!
· Please be advised that myschoolaccount.com is a third party vendor and payments may take up to 48 hours to post on your student’s account. IF THERE ARE NOT SUFFICIENT FUNDS IN YOUR STUDENT’S LUNCH ACCOUNT FOR A HOT LUNCH, THEY WILL BE GIVEN A CHEESE SANDWICH & A DRINK and still get charged. There is also a small fee charged by this vendor to make online check and/or credit card payments.
· We will also accept cash at the register, daily just to buy lunch, OR, to replenish lunch accounts.
· Student account activity can be viewed up to a 30 day history. Spending can be tracked as well as seeing exactly what your student is eating. MORE IMPORTANTLY, account balances can be checked with a couple clicks of the mouse!!! PLEASE KEEP BALANCES POSITIVE! We are not making ANY exceptions this year with NEGATIVE / insufficient account balances.
· Online payments take up to 48 hours to post. If you have to make a payment the night before your child eats, the online payment will not be posted to the account for that following day. HOWEVER, you can print out a payment receipt from myschoolaccount.com and send your student in with that payment receipt and we will be able to serve them lunch.
· Please be advised that we also offer a la carte items for sale (please see under: menus) as well as seconds if your student is still hungry. If you do not wish your student account holder to purchase ANY extras, please advise L’ecole in writing & we will serve your student ONLY a hot lunch daily.
· For full instructions on how to open accounts, and sign up for low account balance notification emails, please go to www.myschoolaccount.com
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· Opening of a lunch account with L’ecole Dining Service constitutes agreement and full cooperation with these policies.
